Support

Email support@cutugc.app and a person reads it. We answer within one working day.

Something went wrong with a cut

Send the name of the video and roughly when you made it. In the app you can also use Account → Report a bug, which attaches what we need automatically. If a render failed, say what the error on the card said.

Billing

Subscriptions bought on the website are managed from your billing page, and cancelling there stops the renewal at the end of the period you have paid for. Subscriptions bought inside the iPhone app are billed by Apple: cancel those in your iPhone's Settings → your name → Subscriptions, which is the only place Apple allows it.

Deleting your account

Account → Delete account in the app, or the billing page on the web. It removes every video, hook set and script, and it cannot be undone.

Common questions

The FAQ on the home page covers file sizes, supported formats, how long a cut takes and what happens to your footage.